What we do

We are commissioned by Bedford Borough Council to be the local consumer champion for publicly funded health and social care. It delivers services which can be summarised as:

Influencing – helping shape the planning of health and social care services
Signposting – helping people access and make choices about care


About us

We give people a powerful voice locally. We are working to help people get the best out of their local health and social care services. Whether it is improving them today or helping to shape them for tomorrow. We are all about ensuring that local voices are able to influence the delivery and design of services. Not just people who use them, but anyone who might need to in the future.

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How we work

We gather people's views and experiences

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

We work with local voluntary and community groups to gather more information about  people's views and experiences of health and care services.

We also seek views from people who don't generally come forward.

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We make people's views known

Using what you tell us, we identify causes for concern and celebration and share these regularly with those with the power to make changes to health and social care.

We publish our findings and make recommendations to health and social care services about changes they could make to make people's experiences better.

Man sitting in a waiting room in a hospital

Visiting local services

We have a legal power to visit health and social care services and see them in action. This power to Enter and View services offers a way for us to meet some of our statutory functions and allows us to identify what is working well with services and where they could be improved.

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Our Board


Find out more about our Board.

Meet our Board

Our Staff

Healthwatch England Staff member

Meet our staff.

Meet the team

Work with us

If you are an organisation looking to work with us on a project, get in touch and tell us more.

Contact us