Our staff
Meet the team
Find out more about our staff.
Emma Freda
CEO
Emma is responsible for ensuring the organisation's compliance with its regulatory, statutory, and legal obligations. She is also responsible for planning and managing the organisation's operational duties such as staffing and resourcing.
Emma is committed to ensuring that public voice is heard, holding decision-makers to account and working collaboratively to improve the experiences of local residents.
Prior to starting at Healthwatch Bedford Borough in 2014, Emma worked for the NHS at local level. She has 25 years of experience in the health sector.
Emma is also a carer, and has a deep understanding of navigating health and social care systems and services from her own lived experience.
Emma is an accredited Authorised Representative for the purpose of Enter & View activity.
Dylan Lippett
Community Insights & Intelligence Officer
Dylan works to ensure people across Bedford Borough can share their experiences of health and social care services, with a focus on reaching under-represented communities. He gathers insights through outreach and engagement, builds relationships across local groups, and helps make sure public feedback leads to real improvements.
He is passionate about creating fair access and reducing barriers and is committed to making sure all voices are heard. His approach is shaped by both his academic background in Sociology and his own lived experience of navigating health and social care services.
Prior to joining Healthwatch Bedford Borough in 2026, Dylan gained experience in charity and outreach work, alongside three years in hospitality developing strong communication and people skills.