With so many healthcare services available in Bedfordshire, it can be confusing to know where to go for the right advice and treatment.
People often go straight to a hospital, regardless of their healthcare need. However, more often than not, advice and treatment can be sought from a wide range of options without the need for a visit to A&E. Join the live BCCG live Webinar on Wednesday 23 January 2019 from 10:00 to 10:30am and get some helpful advice to keep your family well over the winter from Dr Sanhita Chakrabarti, Lead Clinician for Children (see poster attached).
All you will need to take part in the interactive seminar is a laptop or a PC. Click on the link https://www.bedfordshireccg.nhs.uk/webinarforparents to register your place. Once you have registered, you will receive an email with a website link to click on the day to join the webinar.
NHS Long Term Plan
Please find a copy of the NHS Long Term Plan below.
Click this link for a video from NHS England on what the Long Term Plan means for you
We're your local Healthwatch. We're here to help make health and social care better for people in Bedford Borough by listening to what you want and by sharing your views with services to help make them better.
Got a few minutes to tell us what you think of local services? please click here to fill in a feedback form.
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Urgent Treatment Centre
The Urgent Treatment Centre (UTC) is on the Bedford Hospital south wing site (next to A&E) located in the Cauldwell Medical Centre. The centre will be open from 11am - 11pm, 7 days a week, 365 days a year and will offer same day access to GP and Nurse appointments. The UTC is for when patients need urgent medical treatment but it is not an emergency. The UTC is open to all those living in and visiting Bedfordshire.
Appointments can be booked by calling NHS 111. When calling NHS 111 call handlers supported by a clinical team will assess the patient and if the UTC is the right place for the patient to be treated, they will make them an appointment, in most cases, on the same day. An appointment is not required, however it is recommended to reduce waiting times.
The UTC will treat all ages, including babies and children with:
Minor eye injuries
Abdominal pain / back pain
Minor cuts and grazes, scalds and burns
Talk to Us...
As we approach the busiest time of the year please consider feeding back on your experiences with local NHS & social care services, whether good or bad.
Tell us about the service that you have received. We will summarise your feedback and provide it to the organisations that deliver health and social care services in Bedford, so they can get a clear picture of your experiences when using the services they provide. Your voice really could make a difference:
Message from the Bedfordshire Clinical Commissioning Group (BCCG):
East of England Ambulance Service (EEAST) provide a non-emergency patient transport in Bedfordshire, Luton and Hertfordshire. All patients who are eligible for patient transport, and have transport booked for their next out-patient appointment, should call EEAST’s contact centre.
EEAST have a new telephone number for patients to call to confirm their transport arrangements. Eligible patients should also use this number for making bookings. The new number that patients should call on is0345 6051208. Also, the contact centre is open Monday to Sunday 8am - 6pm.
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NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones: NHS111 staff will direct you to hospital if it is appropriate for your needs.
You can get early advice from your local pharmacist who is a highly trained healthcare expert on a wide range of long-term health conditions and common illnesses. Your pharmacist will tell you if you need further medical attention.
Your local family doctor can assess, treat and manage a whole range of health problems. If you have a minor illness or injury (such as infection, vomiting or stomach ache) that can’t wait until your GP surgery is open, then call your GP’s via out of hours service or dial 111.
111 also offer a Sign-language service which you can view here
For more information please click on green link below
Click here to view the NHS Accessible Information Standard
BrowseAloud Plus reads website content out loud using the most natural and engaging voice to transform your online reading experience.
BrowseAloud Plus helps website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. Those with print disabilities, such as dyslexia or mild visual impairments, and those with English as a second language find BrowseAloud Plus particularly useful.
Browsealoud is in the panel in the top right hand corner of each page on this website - please tell us what you tink of this system here.
Consumer guides to making complaints about health and social care
Healthwatch England has worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.
Take a look at our National Advert
What is Healthwatch (BSL)
'What is Healthwatch' Video in British Sign Language with subtitles.