We're your local Healthwatch. We're here to help make health and social care better for people in Bedford Borough by listening to what you want and by sharing your views with services to help make them better.
The Urgent Treatment Centre (UTC) is on the Bedford Hospital south wing site (next to A&E) located in the Cauldwell Medical Centre. The centre will be open from 11am - 11pm, 7 days a week, 365 days a year and will offer same day access to GP and Nurse appointments. The UTC is for when patients need urgent medical treatment but it is not an emergency. The UTC is open to all those living in and visiting Bedfordshire.
Appointments can be booked by calling NHS 111. When calling NHS 111 call handlers supported by a clinical team will assess the patient and if the UTC is the right place for the patient to be treated, they will make them an appointment, in most cases, on the same day. An appointment is not required, however it is recommended to reduce waiting times.
The UTC will treat all ages, including babies and children with:
Minor eye injuries
Abdominal pain / back pain
Minor cuts and grazes, scalds and burns
Talk to Us...
As we approach the busiest time of the year please consider feeding back on your experiences with local NHS & social care services, whether good or bad.
Tell us about the service that you have received. We will summarise your feedback and provide it to the organisations that deliver health and social care services in Bedford, so they can get a clear picture of your experiences when using the services they provide. Your voice really could make a difference:
Message from the Bedfordshire Clinical Commissioning Group (BCCG):
East of England Ambulance Service (EEAST) provide a non-emergency patient transport in Bedfordshire, Luton and Hertfordshire. All patients who are eligible for patient transport, and have transport booked for their next out-patient appointment, should call EEAST’s contact centre.
EEAST have a new telephone number for patients to call to confirm their transport arrangements. Eligible patients should also use this number for making bookings. The new number that patients should call on is0345 6051208. Also, the contact centre is open Monday to Sunday 8am - 6pm.
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NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobile phones: NHS111 staff will direct you to hospital if it is appropriate for your needs.
You can get early advice from your local pharmacist who is a highly trained healthcare expert on a wide range of long-term health conditions and common illnesses. Your pharmacist will tell you if you need further medical attention.
Your local family doctor can assess, treat and manage a whole range of health problems. If you have a minor illness or injury (such as infection, vomiting or stomach ache) that can’t wait until your GP surgery is open, then call your GP’s via out of hours service or dial 111.
111 also offer a Sign-language service which you can view here
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