What happens in an Enter and View visit? 

  • To go into health and social care premises to hear and see how people experience the service.
  • To collect the views of people using the service at the point of delivery.
  • To collect the views of carers and relatives of people using the service.
  • To observe the nature and quality of services.
  • To collate evidence-based feedback, based on people have told them on the day.
  • To report to providers, regulators, Local Authority and NHS commissioners and quality assurers, the public, Healthwatch England and any other relevant partners.
  • To develop insights and recommendations across multiple visits to inform strategic decision making at local and national levels.

Are you looking for patient feedback about your service?

If work for a health or social care service and you're interested in us performing an Enter and View, get in touch.
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Volunteer with us

You could make a difference to health and care services in Bedford Borough by volunteering as an authorised Enter and View volunteer representative.

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