Everyone has a right to complain if they feel something has gone wrong, and the NHS has a complaints procedure which can help you to get the answers and explanations you may have been seeking.
POhWER provide this service as follows:
Telephone - 0300 456 2362 (charged at local rate)
Minicom - 0300 456 2364
Text - Send the word ‘pohwer’ your name and number to 81025 and one of the team will contact you.(text charged at standard rate)
Email - firstname.lastname@example.org
Skype - pohwer.advocacy (open 8am to 6pm Monday to Friday)
Fax - 0300 456 2365
Post - Write to us at POhWER,
PO Box 14043, Birmingham B6 9BL
For more information visit the website at www.pohwer.net
The Step by Step guide to the NHS Compaints Process in Bedford Borough is attached.